State Agency To Investigate Consumers Energy Estimated Billing

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Jackson-based Consumers Energy is now under investigation for its estimated billing practices.
The Michigan Public Service Commission says there have been too many complaints about bills--despite repeated meetings with the utility. The MPSC hopes to learn more about how Consumers estimates its customers bills.
A Consumers Energy spokesman says the utility is cooperating with the investigation------ and adds bad weather and animals sometime prevent workers from reading the meters, and readings are estimated.
The utility says it is installing upgraded smart meters.

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