Tenants upset after they are forced to go without hot water

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EAST LANSING, MI (WILX) -- Imagine having to heat up water over the stove in order to take a warm bath. It was fine for the pioneers, but you expect something better when you're paying for an apartment.

That's the reality for the people at East Glen Apartments. They have been without hot water since last Thursday. They said they are fed up so they called us.

"Not having hot water for five days which is a health hazard for the elderly people that live here. I'm not only sticking up for myself but of them, that live here. It's not right," Lawrence Kramer said.

People who live in East Glen Apartments in East Lansing turn on their faucets each day hoping to have hot water, but that hasn't happened since last week. Tenants tell said they have brought the problem up many times, but it always seems to fall on deaf ears.

"I've been here for over 10 years and I still have the same problems in my apartment that I did on my first inspection back in 2010," Jackie Nichols said.

Most of the people living there are low income, disabled, elderly, or all of the above. That makes tenants think that they aren't a priority.

"I just don't think it's right. It's called neglect, in a hard way. That's the way I feel right now, we're not being cared about," Kramer said.

Taped up around the complex are signs that read the hot water is supposed to be back today, but people who live there said they will be shocked if that happens. Even if it does, they say, it's too little, too late.

"This is probably the 10th, 15th, 20th, letter that we have got that says we are sorry for the inconvenience. But they can go home at five and they can have dinner, they can take a bath, they can get in their swimming pool. We can't do that," Nichols said.

We checked with the complex, a worker there told us a plumber was on site fixing the issue. The management company in charge of East Glen Apartments is California Commercial Investment Group. They said in an email:

"We work hard to maintain quality housing in East Lansing for our low income residents and are always concerned with their standards of living. Although our hot water was intermittently down for 3 days over the holiday (our first call was Friday), our maintenance team and service providers were able to immediately respond, asses and are currently working on resolving this malfunction. While we wait for a mechanical part to arrive (scheduled for delivery and installation tomorrow), we have been able to temporarily fix the hot water system so that our residents can have access to hot water.

We sympathize with our resident's inconvenience and appreciate their patience while we work with the appropriate professionals to immediately and effectively resolve the interrupted hot water service."