Spirit Airlines offers text messaging to book and change reservations

File-This May 24, 2018, file photo shows a Spirit Airlines passenger jet plane, an Airbus 319 model, approaching Logan Airport in Boston. Spirit Airlines tops the latest ratings for on-time flights, a stunning turnaround for a discount carrier that consistently ranked as the tardiest airline in America three years ago. The Transportation Department said Friday, Dec. 14, 2018, that 89 percent of Spirit's flights in October arrived on time, putting Spirit just ahead of frequent winner Hawaiian Airlines and Delta. (AP Photo/Charles Krupa, File) (Source: Charles Krupa)
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Spirit Airlines has some new solutions for communicating with travelers.
Starting September 1st, the airline will allow travelers to book and change reservations via test message.
The service will be available in English and Spanish through text messaging platform, Whats-App.
Customers will first interact with a chatbot that provides basic information about your request, and then a Spirit agent will take over.
From there, you follow a link to complete the booking outside of Whats-App.
Using text messages to book airline travel isn't widely available yet, but other airlines, including Delta and United are said to be exploring it as a part of their customer service.
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