QD chief trades desk for cash register

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It's like an episode of Undercover Boss, right here in Lansing.
The CEO of Quality Dairy Company, Thomas Buschert, traded in his desk for a cash register at one of his stores Thursday morning to understand what staff and customers encounter on a daily basis.
He worked the register, stocked the shelves, and cleaned the floors.
Buschert says he got a lot of feedback on what can improve.
He even created a new position because of his experience.

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