UPDATE: No plans to credit accounts for Verizon outage

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LANSING, Mich. (WILX) -- UPDATE 5 p.m.:
A Verizon Wireless spokesman says Verizon has no plans at this time to credit accounts for Wednesday's outage.


Wednesday night, after a long day of no service for Verizon customers, Verizon released the following statement:
Verizon Wireless experienced a disruption in service for customers in parts of Mid-Michigan due to a fiber optic cable cut to one of our third-party fiber vendor's networks. The disruption was caused by an error made by the vendor, US Signal, during a renovation of the building that housed the fiber optic cable. This fiber cut caused disruptions to our primary and backup fiber paths. After discovering the problem, engineers were able to resolve the issue, and service was fully restored at 5:56 PM.

For additional background: Each of our cell sites are connected to Verizon's network via fiber optic cable. When fiber is already present, Verizon sometimes partners with that fiber provider to carry calls, text, and data over their network to our network. The disruption in service in our area was due to our third party provider's fiber network being cut.

Andy Choi, Public Relations Manager

US Signal sent us the following statement:
“The network outage that affected Verizon Wireless on Wednesday, Feb. 27 was due to an outage in a leased US Signal multi-carrier facility. US Signal immediately determined the cause of the Verizon outage was due to multiple backbone fiber cuts caused by the building’s facility management allowing its contractor, who was conducting demolition work intended for a different tenant, into US Signal’s suite. The contractor cut dual fiber paths in both the east and west sides of the building. This was not US Signal’s error as previously reported by Verizon and WILX. While US Signal is not privy to Verizon's redundancy planning, the current design was implemented as to Verizon’s specifications,”
Barbara Boshoven, VP of Corporate Affairs, US Signal

So, Verizon Wireless customers are back on the grid after being disconnected for seven hours on Wednesday when a fiber optic cable was cut.

Verizon confirmed on Wednesday night that US Signal is the third-party responsible for the service disruption.

News 10 received numerous tips stating that the problem started in a building on the 300 block of North Washington Square in downtown Lansing but that has not been confirmed.

Wednesday afternoon News 10's Cryss Walker stopped by looking for a manager.

Walker found cables on the floor.

She was able to get in touch with the property owner, who told her that the building houses rack rooms and fiber cables for six communication companies. Those companies were not disclosed.

The manager also said that the building is under construction but didn't confirm if the outage started there.

Workers from Turn-Key Network Solutions were seen on site. Their website describes them as a telecom infrastructure company.

Walker called Turn-Key to find out more information about the disconnection and was told, "no comment," and was directed to call US Signal, an... "IT -data" provider.

US Signal representatives hung up on Walker when she inquired about the fiber optic cable dysfunction.

She called back numerous times but was continuously disconnected.

It's not clear if the company leases a rack room on North Washington Square.

Verizon Wireless told News 10 that anytime there's an outage, 911 calls are automatically connected to any available network.

We talked with local police agencies who said they didn't experience any major problems from the outage.