AT&T Technician Saves Customer's Baby
AT&T technician Andrel Reid has been on the job for six months. Last Wednesday, he was sent to a customer's house in Lansing to fix her U-verse service.
That day's job didn't go as planned. In the middle of it all, the customer's baby was in serious trouble.
"She [baby] was coughing, it just started blocking up her system and she just started choking on the congestion. Around her eyes it was getting all red and she started turning different colors," said Christine Duffy.
Duffy was getting ready to dial 911 and sent her four-year-old daughter to get Reid's help.
"I put the baby in a position that I was taught in training, put the baby in my palm, flipped her over and gave her a light thrust to her back and that's when everything came up and the baby actually started laughing and smiling at me," Reid said.
Turns out, Reid is CPR-certified as part of his job training.
"We're in people's homes all day. Sometimes it's just us and the customer...Stuff happens and we're the only ones there," Reid said.
For Duffy, she says it's a mixed feeling of fear for what could have happened and relief that someone was there to help.
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by Susan Location: Mason on Feb 9, 2012 at 01:36 PMWhat a great job by Mr. Reid! Even the baby seemed to know she was in competent hands. I hate to think what may have happened to the baby (and maybe to Mr. Reid) if the sweet thing had not survived. This is the part that bugs me: "For Duffy, she says it's a mixed feeling of fear for what could have happened and relief that someone was there to help." Relief that SOMEONE was there to help? I sure hope she's also planning on getting that same training for herself (as the mother of an infant). This should be SELF-mandatory for all parents. Ms. Duffy was very fortunate this time. I hope she's ready if and when it happens again; kids die from choking all the time. Her little one could easily have ended up being just another unfortunate statistic. (Red Cross, Mommies and Daddies. GO!!!)
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by DH Location: Imlay City on Feb 9, 2012 at 05:29 AMGreat job, Mr Reid! Proud to have you as a CWA brother!
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by Anonymous on Feb 8, 2012 at 02:47 AMEither way a phenominal act of bravery. Whether as an AT&T employee or just acting as a human being, he got involved. Makes you ask the question "What would I do" given same situation. Kudos x2
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by Sue on Feb 7, 2012 at 09:44 AMHow wonderful the tech was there and had been trained in CPR. KUDOS to AT&T
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by Gary Location: Grayling on Feb 7, 2012 at 06:11 AMSo glad to hear baby's okay! Kudos to the tech who saved her. Well done. Now let's hope mommy bundled baby up and swept her off to the ER for follow-up care.
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by great grandma peters, Location: Ithaca Mi8 on Feb 7, 2012 at 06:04 AMI am so thankful for this company providing training in things that can happen while on the j ob and so greatful that this young man was there. Thanks
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by Terri Location: Lansing, MI on Feb 7, 2012 at 01:37 AMSerious props to ATT, for having an awesome tech who was prepared and willing to help, and for making CPR training part of their employment. Good job to the tech!!!
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by ainslie on Feb 7, 2012 at 07:41 AM in reply to Terriits not he has just ben cpr certified for a really long time unless they have changed it but he knew long before he worked there-
by CM on Feb 7, 2012 at 06:29 PM in reply to ainslieHe may have known before this, but AT&T does do mandatory CPR training for new employees. Please get your facts straight.
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by DH on Feb 9, 2012 at 05:31 AM in reply to ainslieCPR training for new hires, as well as regular refresher classes.
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by Jessica on Feb 9, 2012 at 01:41 PM in reply to DHDoesn't matter where HE got the training... where's HERS?
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by D'Oh! on Feb 9, 2012 at 05:02 PM in reply to DHKudos to the tech. He is the one who deserves the commendation. At&t may have given him a CPR course and if by regular refresher classes you mean every five or so years... yeah.
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by Sue on Feb 9, 2012 at 01:44 PM in reply to ainslie"....unless they have changed it"?? You don't know? It gets updated quite frequently. Maybe YOU should check it out for yourself and get qualified, Ainslie.
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