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Post Office Shortening Hours Save Email Print
Posted: 6:16 PM Jul 21, 2008
Last Updated: 7:42 PM Jul 21, 2008
Reporter: Lauren Zakalik
Email Address: lauren.zakalik@wilx.com

A | A | A

It's a sign you'll have to start getting used to at the Collins Road Post Office in Lansing: 'Window Closed."

"On August 16th we're anticipating changing our hours," says spokesman Mike Lee.

Here's the breakdown of the new hours:

Monday through Friday, instead of being open from 7 a.m. to 7 p.m., it'll be open from 8:30 a.m. until 6 p.m.

And on Saturday, the hours will drop from 8:30 a.m. to 2:30 p.m. currently down to 8:30 a.m. until 1 p.m.

Sundays will remain closed, and the lobby will stay open 24 hours every day.

Overall they'll be slashing 14 hours a week from their schedule.

And-- surprise surprise-- Lee chalks up the changes to the changing, challenging economy. He says businesses are in recession-like activities and sending fewer packages than before, which is resulting in less work volume for the post office. Plus, Lee says, people are opting to do business online instead of drive to the post office.

That's the explanation they're giving to customers, but customers aren't sold.

"It's an unfortunate thing because people depend on the post office to be open all the time," says Chris Lane of Lansing.

And customers aren't the only ones holding back their stamp of approval.

"They're definitely upset," says mail clerk union president Harold Juhl of the Collins Road employees.

Juhl says employees aren't looking forward to schedule changes-- and potential changes in service.

"I think it's affecting customers a lot," he says.

With more and more people going online to send their packages or using the automated postal center, the union worries their jobs could be further affected. Right now, the new hours won't affect their current jobs-- but the way things are going, Juhl says, you never know.

"The APC (automated postal center) is a thorn in our side, it takes away work from the window tellers," Juhl says.

But Lee says the post office has no choice but to give customers who want to save money options.

"We're not unique," he says. "Everyone is affected and businesses are impacted."

Now your errands will be, too.

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Posted by: just_me Location: usa on Jul 26, 2008 at 08:13 PM
sounds like this office is on the chopping block. <> Once they take Sat's then what??!(polishes resume;) think about it ppl.. it's coming soon.

Posted by: fred Location: reading michigan on Jul 24, 2008 at 08:51 PM
Sall towns like ours has no door to door delivery.We all get to go to the post office to pick up our own mail,Sometimes mail is put in the wrong box.Just gets throwed away.Some have lost income for a month as the paper work didn't get where it must go.If I get someone elses mail I at least return it.It may not be yours but it may be very important to someone else.Our small town hours are not exact.Lunch time goes alittle longer or for some reason window isn't open on time.Many things are going to end up with less hours.Whos buying.Some towns close up at 5:00,Jobs are proof we are in trouble.Many just left.Laid off or Just barely are open.Wages don't go up.But all prices do.Heck all most get in the mail is bills and advertisements for stuff we can't afford to buy.Bills we can't pay.Retired or not.

Posted by: CHERISH Location: PA on Jul 23, 2008 at 05:03 PM
WITH THE MAIL VOLUME BEING DOWN SO LOW,WE NEED TO APPROVE ON CUSTOMER SATISFACTION AND DELIVERY.LONG LINES AT THE WINDOW ARE NOT SATISFACTORY.ALSO,ARE WE 'BITING THE HAND THAT FEEDS US?'THE COMPUTER IS ONE REASON WE ARE HAVING PROBLEMS AND THE ECONOMY ALSO.HOW MANY PEOPLE LOOK AT ALL THE ADS IN OUR INBOX?NOT MANY.I HAD 454 MESSAGES TODAY AND I DELETED THEM ALL.MANY PEOPLE ARE. WE DONT HAVE ALOT OF TIME TO SIT THERE AND LOOK AT THEM WE SHOULD BE GETTING THEM IN THE MAIL.DO NOT GIVE THESE COMPANIES OUR EMAIL ADRESSES,LET THEM MAIL THINGS TO US.

Posted by: marc Location: hattiesburg on Jul 22, 2008 at 01:20 PM
get rid of mail delivery on saturday and save millions in gas not gonna happen whose pocket does the millions come out of we will deliver on saturday and always will

Posted by: Jimmy Location: Jackson on Jul 22, 2008 at 10:35 AM
What they need to do is cut out all the 'BS' junk mail, and only deliver the full priced mail.

Posted by: Lynn Location: Bath on Jul 22, 2008 at 09:43 AM
Those who want the post office closed on Saturday probably are retired or don't work. The Collins Rd office is poorly managed. I spent 20 minutes in line at noon while two employees waited on two people as a long line of customers waited. One person was using the post office as her office. She had at least 30 packages in a big box she was trying to mail and the other customer was using the post office as her bank. The postal employee was counting stacks of dollar bills while the line waited. They need more and better service. The post office in Bath is closed when I go to work and closed when I return from work. It is only open one hour on Saturday 9 to 10. The hours are set for the convenience of the postal worker(s), not the customer. Postal service is getting worse, not better. That is the reality. It is hard to garner sympathy for the post office.

Posted by: pastresident on Jul 22, 2008 at 09:30 AM
By deleting Saturday delivery, the cost of gas for the trucks would go down considerably. We get or mail once a month through a post office box center who gather it and then send it to us when we call for it. With automatic deposit and automatic payment for bills , who needs mail 6 days a week.

Posted by: Kelly Location: Lansing on Jul 22, 2008 at 08:15 AM
In the age of technology, the U.S. Postal Service is a bloated government entity that has become outdated and obsolete. It is time to completely privatize all mail services. We would receive better service at a more reasonable cost.

Posted by: Jamie Location: lansing on Jul 21, 2008 at 08:24 PM
shortening the hours is a great idea but even as they shorten hours, they expect the clerks to bring in more revenue- how do you upsell services that people dont want? Maybe cut supervisor bonus programs?

Posted by: Bernice Location: Holt on Jul 21, 2008 at 06:33 PM
My personal belief is that we should shorten the hours including closing on Saturday. I think stopping Saturday Mail delivery would save a considerable amount of money.

Posted by: shirley Location: parma on Jul 21, 2008 at 06:25 PM
in regards to shortly postal hours during the week, they should cut Saturday deliveries and postal service all together.

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