A buffering video online can be a frustrating experience for the user.
Streaming provider Netflix began encouraging its customers to blame their internet service providers for the substandard performance though a loading screen that appears for some users while trying to play a movie or television show.
The screenshot above was captured by a user as he tried to watch Netflix video over Verizon FiOS, a fiber-optic network that promises exceptionally high speeds. Others have recently seen a similar message while using AT&T’s network.
Verizon demanded that Netflix stop blaming them for buffering while trying to watch video on Netflix in a cease and desist letter, the full text of which can be found in the sidebar.
In the letter, Verizon claims that "there are many different factors that can affect traffic on the Internet" and "responsibility for its customers’ experience falls squarely on Netflix itself."
Netflix responded in an equally blunt letter, where they state that Verizon blaming Netflix is "like blaming drivers on a bridge for traffic jams when you’re the one who decided to leave three lanes closed during rush hour."
Click the letter below to read Netflix's full response.