It's become commonplace to complain about services through Twitter, venting frustrations in 140 characters or less. For one Twin Cities man, however, his complaint wasn't just answered through social media; he, along with his family, was asked to leave the plane he had just boarded.
On July 20th, Duff Watson had priority status to board his flight from Denver to Minneapolis, meaning he could be among the first to board the plane. His children, however, were not allowed to enter with him.
As he told a local news outlet, he tweeted about it: "Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.'"
After he and his children reached their seats, Watson said the agent asked him and his family to de-board, telling him she felt threatened and that he had to delete the tweet. He was told if he didn't delete the tweet, he wouldn't make his flight to Minneapolis.
“She said ‘I’m going to call the cops,’” Watson's daughter Lucy recalled. “I, like, thought something bad was going to happen, like my dad being in jail.”
Watson said the airline apologized by email, and offered a $50 voucher for all three family members, but he still plans never to fly Southwest again.
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.