Comcast may rank near the bottom of the American Customer Service Index for pay-TV companies, but even knowing that couldn't prepare former Comcast customer and tech journalist Ryan Block as he tried to disconnect service recently.
In the audio clip above, Ryan attempts to have his Comcast service disconnected. For nearly ten minutes, the Comcast representative interrogates Block about why he wants to disconnect his service, and, to no avail, tries to decipher what broadband provider Block is switching to.
According to Block, the call had already been on for about 10 minutes before he started recording.
"We're investigating this situation and certainly want to apologize to the customer," a Comcast spokesperson said. "This isn't how our customer service representatives are trained to operate."