SCAM ALERT: Lansing Board of Water & Light Warn of Phone Scam

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The Lansing Board of Water & Light sent out a notice of reports of a scam that people are attempting to use on BWL customers.

Customers have received calls from impostors claiming to be from utilities like BWL or DTE Energy. They threaten to shut off service to customers if they do not make a utility payment over the phone within an hour.

The scam calls show up on caller I.D. from "866-258-6606."

Consumers Energy issued a scam alert last week warning customers of a scam demanding customers quickly pay for utility payments over the telephone using a Green Dot prepaid credit card.

Customers should not give money or personal information over the phone to anyone they don't know. BWL says that customers are never asked by BWL customer service representatives for credit card information over the phone or in person, or to make payments through a wire service like Western Union or Money Gram.

BWL customers have the option of "customer-initiated" credit card payments through a secure Intranet site or secure automated voice payment system.

This scam has been reported to the Lansing Police Department. Customers are urged to report suspicious activity to BWL customer service at 517-702-6006 or local police.

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