A Community Review Team commissioned by Mayor Virg Bernero to evaluate the Lansing Board of Water and Light's response to a December ice storm released its findings today.
Here are some of the conclusions from the CRT:
"The BWL planning efforts were disjointed."
"BWL does not have Emergency Manager. BWL did not have a distinct Emergency Operations Center.""There was a failure of communication between the City and the BWL and a total lack of communication between the BWL and the other local governments."
"The failure to follow the BWL vegetation
management policy, the lack of trained damage assessors, or “spotters” to immediately be deployed, and the non-availability of the Outage Management System were significant causes of the length of the outage."
"The CRT experience in obtaining records from the BWL was replete with instances where records were not forthcoming. There are a variety of reasons: (1) the BWL senior leadership does not preserve its emails, pursuant to its record retention policy which requires disposal immediately after use; (2) BWL adheres to a policy of non-distribution of any records it deems “sensitive information”; and (3) since there is no institutionalized system for communications during emergency events with the municipal governments which represent its customer service area, neither is there a protocol for preserving the records of those communications."
"BWL lacked a comprehensive system to identify all at-risk customers, including those with medical needs and seniors, who may have greater need for electrical power and a greater inability to re-locate or make alternative arrangements during the outage."
Read the full report and the BWL's response by clicking the links on the right side of the page.