Read: Community Review Team's Report on BWL Response

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A Community Review Team commissioned by Mayor Virg Bernero to evaluate the Lansing Board of Water and Light's response to a December ice storm released its findings today.

Here are some of the conclusions from the CRT:

  • "The BWL planning efforts were disjointed."
  • "BWL does not have Emergency Manager. BWL did not have a distinct Emergency Operations Center."

  • "There was a failure of communication between the City and the BWL and a total lack of communication between the BWL and the other local governments."
  • "The failure to follow the BWL vegetation
    management policy, the lack of trained damage assessors, or “spotters” to immediately be deployed, and the non-availability of the Outage Management System were significant causes of the length of the outage."
  • "The CRT experience in obtaining records from the BWL was replete with instances where records were not forthcoming. There are a variety of reasons: (1) the BWL senior leadership does not preserve its emails, pursuant to its record retention policy which requires disposal immediately after use; (2) BWL adheres to a policy of non-distribution of any records it deems “sensitive information”; and (3) since there is no institutionalized system for communications during emergency events with the municipal governments which represent its customer service area, neither is there a protocol for preserving the records of those communications."
  • "BWL lacked a comprehensive system to identify all at-risk customers, including those with medical needs and seniors, who may have greater need for electrical power and a greater inability to re-locate or make alternative arrangements during the outage."
  • Read the full report and the BWL's response by clicking the links on the right side of the page.

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