Michigan Sec. Of State Using Tech to Shorten Lines

By: Associated Press
By: Associated Press

DETROIT (AP) -- The Michigan secretary of state is trying to cut down on the amount of time residents spend in line at branch offices.

Secretary of State Ruth Johnson announced Wednesday her office plans to test out a system that will allow customers to schedule appointments and virtually get in line via home computer, phone or text message.

The MI-TIME Line system will be implemented at 10 of the busiest branches as part of a pilot program.

Customers at those branches who use the system can be called or texted when it's their turn.

The system had a "soft launch" last week at branches in Flint and Lansing. It will debut in the coming weeks in Macomb County's Clinton Township, Detroit, Livonia and Pontiac, and later in Southfield, Taylor and Troy.

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