Long Power Outage Could Mean Bill Credits for Customers

Customers still in the dark in Mid-Michigan following last weekend's ice storm might be eligible for a credit on their next utility bill.

Michigan law, through the Michigan Public Service Commission, says customers can request a credit on their bills for an extended power outage lasting more than 120 hours during "catastrophic conditions."

"Catastrophic conditions" mean at least 10 percent of a utility's customers must be without power. The weekend ice storm knocked nearly 370,000 Consumers customers, about 20 percent.

The credit is $25 for residential customers and varies for commercial customers based on their minimum bill, according to the public service commission.

As of Thursday evening, about 3,000 Board of Water Light customers along with about 11,000 Consumers customers were still without power.

Consumers Energy offers an online form to submit a request claim, which you can find a link to at the right of the story.

BWL says customers can call the utility office to submit request, although they do not plan to offer any credits at this time, according to company spokesperson Steve Serkaian.

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