BWL customers are so frustrated they're demanding Governor Snyder do something. We've received messages from customers calling on the governor to declare an emergency in the city. Snyder says he has been assured the situation is being handled. He says local governments have not asked for state assistance. He says the state stands ready to assist if there is a request. 2600 Lansing Board of Water and Light customers are still in the dark this morning. That's down from 3000 last night. There have been numerous reports from residents complaining that the BWL did not bring in extra crews, that the utility actually turned down help. That's not true. A BWL spokesman told us this morning crews came in from across the state including Traverse City, Holland, Coldwater, and Grand Haven. He says had it not been for these crews they would not have been able to make the progress they've made this week.