Consumer Alert: You Getting Crammed?

Are you getting crammed?

If you don't know the answer, you'd better check your cell phone bill. Cramming is when a third-party bills you for a service, often without you even knowing you signed up. Wednesday, a Senate committee released a report saying the wireless carriers need to protect their customers by warning them before the charge goes on their bill.

Here's why investigators are not optimistic.

"The hundreds of millions of dollars-- if not billions of dollars the carriers have made as THEIR share of their customers being crammed-- is a huge incentive for them to look the other way," said Vermont Attorney General William Sorrell.

Cell phone companies get a 30-to-40 percent cut of every dollar billed by a third party. A spokesman for the wireless industry says the carriers don't know which customers have chosen to pay for a service and which ones have been crammed. He said customers should check their bills closely and call if they have questions about any of the charges.



 
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