"At approximately 10:30 this morning, the neighboring gas station noticed a strong gas odor outside the store and we immediately evacuated employees and customers per our normal procedures. Our primary concern is for the safety of our customers and employees and all were able to safely leave the store unharmed. At that point, the Jackson Fire Department shut off the gas lines to the building and Consumers Energy took over to determine the cause of the gas leak. Consumers Energy determined that one of the pipes has a small crack which caused the leak. The pipe has been successfully patched and the store has re-opened for business."
Shandra Tollefson - Best Buy Public Relations
The Best Buy store at the Jackson Crossing mall was evacuated at 10:30 a.m. Tuesday due to a gas line leak on the roof.
Consumers Energy says the line broke because of the weight of snow on it.
Store management ordered staff and customers to leave after gas was smelled and a hissing sound was heard.
Best Buy spokesperson Shandra Tollefson issued a statement saying "our primary concern is for the safety of our customers and employees and all were able to safetly leave the store unharmed."
No gas got in the store and no one was hurt. No other stores in the nearby mall were affected.
The store reopened shortly after noon.