BWL Customers Can Now Report Outages Online

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Lansing Board of Water & Light's online outage map has just become interactive. On Monday, the utility announced it has upgraded the map to allow customers to log in and report outages.

The BWL says the new interactive outage map also allows customers to check their homes and businesses to see if they have power or not. The website uses a secure log in. Customers use their street number, last name and last four digits of their social security number to gain access.

“We’re making improvements to help customers get back power faster. We heard our customers when they asked for more ways to report outages, and I’m proud to say we’re delivering on our promise to do just that,” said General Manager J. Peter Lark. “Outages are a burden for everyone and we want to make it quick and easy to get power restored for our customers.”

This is the second phase of the upgrade. The BWL says next month, it will enhance the outage map with a new mobile app for cellphones. It also plans to add a texting alert system by the end of the year.

BWL's outage map was released in March 2014. It is one of more than 50 improvements the utility announced, in its December 2013 Ice Storm Outage Report.

Until this month, customers could only report outages by calling 877-295-5001.