Patients aren't the only ones under Dr. Janet Eng's watchful eye at Ingham Regional Medical Center. She's among a number of physicians who evaluate the performance of medical residents who are required to perform three years of training.
"If you're supervising them, they'll present a case to you, we'll talk over the labs, I'll look over the treatment they give. Then I'm going to talk to the patient to see if they were right on the ball or not, " Dr. Eng said.
She's using a new evaluation tool that rates a doctor's progress in six categories that looks at a doctor's competency: patient care, medical knowledge, practice-based learning and Improve, communication and interpersonal skills, professionalism, systems-based practice, and overall clinical competence.
The tool designed by two of Ingham's staff members is now serving as a model at other teaching hospitals around the country.
"It's like every great skill that a physician can possess. You have to practice, you will make mistakes, but having a directed and high quality evaluation tool can help improve that communication process," Dr. Earl Reisdorff, Director, Medical Education.
"We want to make sure our residents not only know what to do medically, but they can communicate better with you, the patient," Dale Carlsonn, Administrative Director, Medical Education.
Dr. Eng says now that the evaluation criteria is laid out, it ensures that the hospital is doing its job of providing care to the patient and knowledge to the doctors on staff.