LANSING, Mich. (WILX) - The Michigan Secretary of State (SOS) offices are trying out a new service that will allow customers to check in online and not physically wait in line at a SOS office.
The MI-TIME Line service allows people to use their phones or computers to make appointments or hold their place in line.
It's being installed at 13 additional SOS offices over the next few months, including the Delta Township office.
Secretary of State Ruth Johnson said, “Customers who can’t hop online to ExpressSOS.com can soon take advantage of the MI-TIME Line service at many more of our offices.” Johnson said,“After you get in line, you can run other errands or wait from home or work until you’re ready to be called up.”
The program expansion includes the following offices:
• Battle Creek (Calhoun County PLUS)
• Bay City (Bay County PLUS)
• Clio (North Genesee County PLUS)
• Delta Township (Lansing Area PLUS)
• Marquette (Marquette County PLUS)
• Port Huron (St. Clair County PLUS)
• Rochester Hills
• Trenton (Downriver Area PLUS)
MI-TIME Line sends text updates to notify customers of their estimated wait time and allows them to request more time if needed. Those who don’t have a mobile phone can check in at the MI-TIME Line kiosk and get a printed ticket but then leave the building if necessary.