By: Jason Colthorp
By: Jason Colthorp

Despite 3 days without power, I love the Consumers Energy guys. The Charter Cable guys... not so much.

Picture this:  It's dark and stormy.  Lightning is ripping through the sky followed by the thunder boomers.  The last place you'd find me is the top of a power pole, but that's exactly where one Consumers guy was Saturday.  He was working on restoring power knocked out from Friday's straight line winds that ripped up my subdivision in St. Johns pretty good.  It eventually came back on Monday afternoon, but those guys get more than an "A" for effort, they get my respect.

Charter Communications: You get my apathy.  Cable also went out Friday.  It's still out.  In fact, one neighbor was told when he called, "We don't work weekends."  Excuse me?  Well, I don't pay for weekends.  Charter loves its triple combo-- phone, Internet and cable package and when it's out-- it's all out.  I ran into two guys out in the sub Monday.  I asked if they were close to having it up and running.  One laughed and said, "It's all messed up.  It might be a while."  That was Monday.  Go back to Sunday when I called Charter and the guy in some other state told me it would be a minimum of two hours.  I said, "Minimum?  What's the maximum?"  Yeah, he couldn't tell me.  he also assured me they do work weekends if there's an outage.  Let me tell you, the guys I saw Monday hadn't worked over the weekend.


Power lines are down all over the state and the power companies are getting them up and running home by home, city by city.  The cable for one area is still out now going on two days after power was restored.  Power guys have half the state to worry about and you have one neighborhood.  Yeah, one neighborhood-- the city of St. Johns has cable. 

If this was a private blog there would be expletives littering this post.  Since it's not, let me just say this: Dish Network or DirecTV... here I come! 

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  • by Jason Location: Newsroom on Jul 10, 2008 at 01:15 PM
    A note to this post: I called and raised holy hell with Charter-- I'm sorry-- with a representative from Wisconsin. In addition to the $25 credit my wife got by calling, I got an additional $40 off the bill. I told her it still wasn't good enough and now I'm just waiting for the right deal to come along from Dish or DirecTV. They actually had the gall to tell my wife we should have called when the cable went out and it could have been turned on sooner and/or we could have gotten more of a credit. I actually wrote out a list of things I was irate about before I called b/c I knew I would forget during my rant. I would love to start my own cable company one day just to compete with Comcast or Charter.
  • by Matt Location: Lansing on Jun 21, 2008 at 07:10 AM
    I feel your pain, Jason. It's now June 21 and I still don't have cable, from guess who: COMCAST! We've called 3 times and decided that we don't give a rip about if they fix it, and we're going for DirecTV now. Thanks Comcast!
  • by Jodi Location: Lansing on Jun 13, 2008 at 08:10 AM
    If you choose to leave Charter Cable... you should definitely go with DirecTV! My parents have had their service for over 7 years with no problems. And I had DirecTV service installed in January. Customer service is amazing... and technicians will be at your home the day after you call!! When I first had it installed, I was unfortunate enough to get a faulty reciever. I called on Sunday afternoon... and one Monday morning they were at the house installing a new one. DirecTV is a great service.
  • by Kasey B. Location: Mason on Jun 11, 2008 at 04:14 AM
    There are a lot of people deserviing praise for being out to assist both during and after the storms in a addition to Consumer's - countless volunteers from different agencies throughout the area turned out to assist with storm damage assessment, radio communications, and other necessary skills needed to help those affected by the storms! Not only do they work weekends...they're not getting a paycheck for it. And that's just the volunteers! That doesn't count Law Enforcement, Fire Departments, County and City road crews, meteorologist (Nicholas did a great job) and many others that didn't give it a second thought. Knowing the real value in the service you provide to a community in need makes all the difference in the world.
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